Politica sulla privacy
1. An overview of data protection
The following information will provide you with an easy to navigate overview of what will happen with your personal data when you visit this website. The term “personal data” comprises all data that can be used to personally identify you. For detailed information about the subject matter of data protection, please consult our Data Protection Declaration, which we have included beneath this copy.
Data recording on this website
Who is the responsible party for the recording of data on this website (i.e. the “controller”)?
The data on this website is processed by the operator of the website, whose contact information is available under section “Information Required by Law” on this website.
How do we record your data?
We collect your data as a result of your sharing of your data with us. This may, for instance be information you enter into our contact form.
Our IT systems automatically record other data when you visit our website. This data comprises primarily technical information (e.g. web browser, operating system or time the site was accessed). This information is recorded automatically when you access this website.
What are the purposes we use your data for?
A portion of the information is generated to guarantee the error free provision of the website. Other data may be used to analyse your user patterns.
What rights do you have as far as your information is concerned?
You have the right to receive information about the source, recipients and purposes of your archived personal data at any time without having to pay a fee for such disclosures. You also have the right to demand that your data are rectified or eradicated. Please do not hesitate to contact us at any time under the address disclosed in section “Information Required by Law” on this website if you have questions about this or any other data protection related issues. You also have the right to log a complaint with the competent supervising agency.
Moreover, under certain circumstances, you have the right to demand the restriction of the processing of your personal data. For details, please consult the Data Protection Declaration under section “Right to Restriction of Data Processing.”
2. Hosting and Content Delivery Networks (CDN)
This website is hosted by an external service provider (host). Personal data collected on this website are stored on the servers of the host. These may include, but are not limited to, IP addresses, contact requests, metadata and communications, contract information, contact information, names, web page access, and other data generated through a web site.
The host is used for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 para. 1 lit. b DSGVO) and in the interest of secure, fast and efficient provision of our online services by a professional provider (Art. 6 para. 1 lit. f DSGVO).
Our host will only process your data to the extent necessary to fulfil its performance obligations and to follow our instructions with respect to such data.
3. General information and mandatory information
The operators of this website and its pages take the protection of your personal data very seriously. Hence, we handle your personal data as confidential information and in compliance with the statutory data protection regulations and this Data Protection Declaration.
Whenever you use this website, a variety of personal information will be collected. Personal data comprises data that can be used to personally identify you. This Data Protection Declaration explains which data we collect as well as the purposes we use this data for. It also explains how, and for which purpose the information is collected.
We herewith advise you that the transmission of data via the Internet (i.e. through e-mail communications) may be prone to security gaps. It is not possible to completely protect data against third party access.
Information about the responsible party (referred to as the “controller” in the GDPR)
The data processing controller on this website is:
Hotel am Kurfürstenplatz GmbH
Geschäftsführer: Anket Khanna, Alex Khanna
60486 Frankfurt am Main
The controller is the natural person or legal entity that single-handedly or jointly with others makes decisions as to the purposes of and resources for the processing of personal data (e.g. names, e-mail addresses, etc.).
Revocation of your consent to the processing of data
A wide range of data processing transactions are possible only subject to your express consent. You can also revoke at any time any consent you have already given us. To do so, all you are required to do is sent us an informal notification via e-mail. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation.
Right to object to the collection of data in special cases; right to object to direct advertising (Art. 21 GDPR)
IN THE EVENT THAT DATA ARE PROCESSED ON THE BASIS OF ART. 6 SECT. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT TO AT ANY TIME OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA BASED ON GROUNDS ARISING FROM YOUR UNIQUE SITUATION. THIS ALSO APPLIES TO ANY PROFILING BASED ON THESE PROVISIONS. TO DETERMINE THE LEGAL BASIS, ON WHICH ANY PROCESSING OF DATA IS BASED, PLEASE CONSULT THIS DATA PROTECTION DECLARATION. IF YOU LOG AN OBJECTION, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA, UNLESS WE ARE IN A POSITION TO PRESENT COMPELLING PROTECTION WORTHY GROUNDS FOR THE PROCESSING OF YOUR DATA, THAT OUTWEIGH YOUR INTERESTS, RIGHTS AND FREEDOMS OR IF THE PURPOSE OF THE PROCESSING IS THE CLAIMING, EXERCISING OR DEFENCE OF LEGAL ENTITLEMENTS (OBJECTION PURSUANT TO ART. 21 SECT. 1 GDPR).
IF YOUR PERSONAL DATA IS BEING PROCESSED IN ORDER TO ENGAGE IN DIRECT ADVERTISING, YOU HAVE THE RIGHT TO AT ANY TIME OBJECT TO THE PROCESSING OF YOUR AFFECTED PERSONAL DATA FOR THE PURPOSES OF SUCH ADVERTISING. THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS AFFILIATED WITH SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT ADVERTISING PURPOSES (OBJECTION PURSUANT TO ART. 21 SECT. 2 GDPR).
Right to log a complaint with the competent supervisory agency
In the event of violations of the GDPR, data subjects are entitled to log a complaint with a supervisory agency, in particular in the member state where they usually maintain their domicile, place of work or at the place where the alleged violation occurred. The right to log a complaint is in effect regardless of any other administrative or court proceedings available as legal recourses.
Right to data portability
You have the right to demand that we hand over any data we automatically process on the basis of your consent or in order to fulfil a contract be handed over to you or a third party in a commonly used, machine readable format. If you should demand the direct transfer of the data to another controller, this will be done only if it is technically feasible.
SSL and/or TLS encryption
For security reasons and to protect the transmission of confidential content, such as purchase orders or inquiries you submit to us as the website operator, this website uses either an SSL or a TLS encryption programme. You can recognise an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line.
If the SSL or TLS encryption is activated, data you transmit to us cannot be read by third parties.
Information about, rectification and eradication of data
Within the scope of the applicable statutory provisions, you have the right to at any time demand information about your archived personal data, their source and recipients as well as the purpose of the processing of your data. You may also have a right to have your data rectified or eradicated. If you have questions about this subject matter or any other questions about personal data, please do not hesitate to contact us at any time at the address provided in section “Information Required by Law.”
Right to demand processing restrictions
You have the right to demand the imposition of restrictions as far as the processing of your personal data is concerned. To do so, you may contact us at any time at the address provided in section “Information Required by Law.” The right to demand restriction of processing applies in the following cases:
- In the event that you should dispute the correctness of your data archived by us, we will usually need some time to verify this claim. During the time that this investigation is ongoing, you have the right to demand that we restrict the processing of your personal data.
- If the processing of your personal data was/is conducted in an unlawful manner, you have the option to demand the restriction of the processing of your data in lieu of demanding the eradication of this data.
- If we do not need your personal data any longer and you need it to exercise, defend or claim legal entitlements, you have the right to demand the restriction of the processing of your personal data instead of its eradication.
- If you have raised an objection pursuant to Art. 21 Sect. 1 GDPR, your rights and our rights will have to be weighed against each other. As long as it has not been determined whose interests prevail, you have the right to demand a restriction of the processing of your personal data.
If you have restricted the processing of your personal data, these data – with the exception of their archiving – may be processed only subject to your consent or to claim, exercise or defend legal entitlements or to protect the rights of other natural persons or legal entities or for important public interest reasons cited by the European Union or a member state of the EU.
Rejection of unsolicited e-mails
We herewith object to the use of contact information published in conjunction with the mandatory information to be provided in section “Information Required by Law” to send us promotional and information material that we have not expressly requested. The operators of this website and its pages reserve the express right to take legal action in the event of the unsolicited sending of promotional information, for instance via SPAM messages.
4. Recording of data on this website
Our websites and pages use what the industry refers to as “cookies.” Cookies are small text files that do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or they are permanently archived on your device (permanent cookies). Session cookies are automatically deleted once you terminate your visit. Permanent cookies remain archived on your device until you actively delete them or they are automatically eradicated by your web browser.
In some cases it is possible that third party cookies are stored on your device once you enter our site (third party cookies). These cookies enable you or us to take advantage of certain services offered by the third party (e.g. cookies for the processing of payment services).
Cookies have a variety of functions. Many cookies are technically essential since certain website functions would not work in the absence of the cookies (e.g. the shopping cart function or the display of videos). The purpose of other cookies may be the analysis of user patterns or the display of promotional messages.
Cookies that are required for the performance of the electronic communications transaction or to provide certain functions you want to use (e.g. the shopping cart function), are stored on the basis of Art. 6 Sect. 1 lit. f GDPR. The website operator has a legitimate interest in storing cookies to ensure the technically error free and optimised provision of the operator’s services. If a corresponding agreement has been requested (e.g. an agreement to the storage of cookies), the processing takes place exclusively on the basis of Art. 6 para. 1 lit. a GDPR; the agreement can be revoked at any time.
You have the option to set up your browser in such a manner that you will be notified any time cookies are placed and to permit the acceptance of cookies only in specific cases. You may also exclude the acceptance of cookies in certain cases or in general or activate the delete function for the automatic eradication of cookies when the browser closes. If cookies are deactivated, the functions of this website may be limited.
In the event that third party cookies are used or if cookies are used for analytical purposes, we will separately notify you in conjunction with this Data Protection Policy and, if applicable, ask for your consent.
Server log files
The provider of this website and its pages automatically collects and stores information in so-called server log files, which your browser communicates to us automatically. The information comprises:
- The type and version of browser used
- The used operating system
- Referrer URL
- The hostname of the accessing computer
- The time of the server inquiry
- The IP address
This data is not merged with other data sources.
This data is recorded on the basis of Art. 6 Sect. 1 lit. f GDPR. The operator of the website has a legitimate interest in the technically error free depiction and the optimization of the operator’s website. In order to achieve this, server log files must be recorded.
If you submit inquiries to us via our contact form, the information provided in the contact form as well as any contact information provided therein will be stored by us in order to handle your inquiry and in the event that we have further questions. We will not share this information without your consent.
The processing of these data is based on Art. 6 para. 1 lit. b GDPR, if your request is related to the execution of a contract or if it is necessary to carry out pre-contractual measures. In all other cases the processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6 Para. 1 lit. f DSGVO) or on your agreement (Art. 6 Para. 1 lit. a DSGVO) if this has been requested.
The information you have entered into the contact form shall remain with us until you ask us to eradicate the data, revoke your consent to the archiving of data or if the purpose for which the information is being archived no longer exists (e.g. after we have concluded our response to your inquiry). This shall be without prejudice to any mandatory legal provisions – in particular retention periods.
Request by e-mail, telephone or fax
If you contact us by e-mail, telephone or fax, your request, including all resulting personal data (name, request) will be stored and processed by us for the purpose of processing your request. We do not pass these data on without your consent.
The processing of these data is based on Art. 6 para. 1 lit. b GDPR, if your request is related to the execution of a contract or if it is necessary to carry out pre-contractual measures. In all other cases, the processing is based on your consent (Article 6 (1) a GDPR) and/or on our legitimate interests (Article 6 (1) (f) GDPR), since we have a legitimate interest in the effective processing of requests addressed to us.
The data sent by you to us via contact requests remain with us until you request us to delete, revoke your consent to the storage or the purpose for the data storage lapses (e.g. after completion of your request). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.
5. Plug-ins and Tools
Google Web Fonts (local embedding)
This website uses so-called Web Fonts provided by Google to ensure the uniform use of fonts on this site. These Google fonts are locally installed so that a connection to Google’s servers will not be established in conjunction with this application.
For more information on Google Web Fonts, please follow this link: https://developers.google.com/fonts/faq and consult Google’s Data Privacy Declaration under: https://policies.google.com/privacy?hl=en.
Via an API, this website uses the mapping service Google Maps. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
To enable the use of the Google Maps features, your IP address must be stored. As a rule, this information is transferred to one of Google’s servers in the United States, where it is archived. The operator of this website has no control over the data transfer.
We use Google Maps to present our online content in an appealing manner and to make the locations disclosed on our website easy to find. This constitutes a legitimate interest as defined in Art. 6 Sect. 1 lit. f GDPR.
For more information on the handling of user data, please review Google’s Data Privacy Declaration under: https://policies.google.com/privacy?hl=en.
Your personal life belongs to you and should not be exposed to the general public. By using this online booking service, you trust the property where you're reserving accommodation as well as the technology provider who has developed these pages and that is important to us. In order to maintain your trust, everything has been implemented to protect and secure all the personal data you share by using this service.
Please allow us to clearly and transparently explain how your personal data are used and processed when making a hotel reservation.
Who is the data controller responsible for your personal data?
The property where you're reserving accommodation is the sole data controller responsible for your data.
Information on Hotel-Spider/Spider-Booking
Hotel-Spider and Spider-Booking are software solutions designed and developed by Tourisoft Sàrl, a company with a registered address of Route de Champ-Colin 18, CH-1260 Nyon, Switzerland. Tourisoft operates as a processor for the hotel/holiday property in order to allow the latter to secure reservations through its website.
Why are your personal data collected?
To make a reservation; it is not possible to make a hotel/holiday property reservation without collecting your basic personal data.
Your personal data are used throughout the hotel/holiday property reservation lifecycle for the following purposes:
To book your accommodation. If you are looking at this website, it's because you wish to book a stay at this hotel/holiday property. It is common for a hotel/holiday property guest to provide their personal information during the booking process.
Legal obligations: depending on the laws applicable to the hotel/holiday property, the latter may need to provide certain personal data to the authorities.
To communicate with you.
Before your stay
Depending on the property, you may receive an email requesting that you complete your profile.
Depending on the property, you may receive an email offering to upgrade your upcoming stay by adding a few options.
Depending on the property, you may receive an email offering to extend your stay.
Depending on the property, you may receive an email with information concerning your arrival.
Depending on the property, you may receive an email concerning a change in the type of room booked.
During your stay
Depending on the property, you may receive an email offering to upgrade your current stay.
Depending on the property, you may receive an email offering to extend your current stay.
After your stay
Depending on the property, you may receive an email thanking you.
Depending on the property, you may receive an email with a satisfaction survey concerning your most recent stay.
Depending on the property, you may receive an email asking for your opinion on your stay in social media accounts.
Marketing activities. Each property where you have stayed would love to see you again. In an effort to remind you of the property you are currently booking, it may send you an email recalling all the good times you had there.
Which personal data must you provide?
The following personal data are collected during the booking process: gender, given name, surname, email address, telephone number and the language in which you wish to communicate. Depending on the property, your credit card information may also be requested to guarantee your booking.
In a second phase, the following personal data may be collected to complete your profile in order to facilitate the check-in procedures: street name, house number, postal code, town, region/province/county/district, country and telephone number. Depending on the legal obligations, these data may be automatically collected.
Automatically collected personal data
By using this online booking solution, information concerning the operating system used on your computer/mobile phone, your browser and your IP address are registered so we may analyse how our solutions are used in order to constantly improve them. This will possibly make the procedure even easier the next time you book the same property. Rest assured, these data are not used to identify you but rather to determine whether the mobile version is generally more readily used than the desktop version or if users prefer MACs or PCs.
How are your personal data protected?
The personal data you have entered through this solution are processed and saved in Switzerland. The servers are physically located in Switzerland in a datacentre offering all the usual guarantees including everything from strict access control to video surveillance. On an IT level, various mechanisms (firewalls, intrusion detection, anti-viruses, etc.) are implemented to prevent the loss/alteration/theft of your data. At Tourisoft Sàrl, only a select group of employees may intervene on the servers containing your personal data. Finally, all incoming and outgoing communications for our solutions are encrypted with the latest versions of SSL/TLS protocol.
If the property would like to export the data to other systems it uses internally, it will be the sole party liable for the protection of personal data on other systems.
With whom are the personal data shared?
Many different information systems are used at hotels/holiday properties, namely a booking platform, a room planning management system, possibly a system to manage digital keys or smart TVs, customized heating and/or lighting systems, mini-bars, etc.
In order to reduce the manual entry of booking data in each of these systems, a property may choose to automatically synchronize all of its systems, and, therefore, your personal data will be transferred. As the data controller, the property undertakes to ensure each of these service providers protect your data pursuant to the laws in effect.
External links and social network plugins
Social networks are used in different ways, either to make your online reservation more accessible or to promote the products and services offered by this property:
Logging in via your social media account. You may book accommodation by logging in through a social network. This allows you to avoid having to remember IDs and passwords for different online services.
Social media plugins. Depending on the property, social media plugins may be visible during the booking process. When you click on one of these buttons (i.e. the Facebook button), information is shared with the social network concerned. If you are logged into the social network at the same time, your information may be transferred to your account by the social network. And it may also post the information on your profile and share it with other members of your network.
How are minors' personal data handled?
This online booking solution is not aimed at minors under the age of 16. The use of any service by a minor under the age of 16 is not authorised without consent from their legal guardian or a parent. If the property realises it is processing information on a minor under the age of 16 without valid consent from a parent or guardian, it reserves the right to erase it.
Controlling the accuracy of personal data shared
How long are your personal data saved?
The data are saved for the period of time the hotel/holiday property believes is necessary to fulfil the accommodation contract. This period may vary depending on the regulations in effect applicable to the location of the property.
Information on tracking technologies
When you use online booking services, cookies and other tracking technologies are used in different ways. They allow this solution to operate and analyse traffic.
Different cookies are used for different reasons. They fall under two categories.
Functional cookies. They help identify you as a unique user when browsing several pages of this solution. The first two cookies are used for this purpose; namely, to save a unique session identifier for your reservation and transfer your search criteria from one page to another. If you choose to reject these cookies, you may not use this solution. But since you wish to book this wonderful property, that would be unfortunate, wouldn't it?
Tracking cookies. Although they may seem unnecessary, tracking cookies are actually quite useful in analysing how this solution is used, from which countries, using which browsers, on which operating system, etc. It is for this purpose we use Google Analytics, which asks you to accept the installation of tracking cookies to properly operate. You have the right to reject them without such decision affecting your booking. However, you would then be depriving us of valuable information on the use of this solution.
* In the event of any doubts, the French version of this document has priority over any translations to other languages.